FAQ
Frequently Asked Questions
Q: What if my cards arrive in the mail damaged or do not arrive at my shipping address?
A. The postcards are delivered to USPS without smudges/scratches. They come in contact with different equipment at the USPS level that may cause damage. Once the order is delivered to the USPS, we have no control over damages or undeliverables. The same thing can occur if you mail them directly. We aren't able to reprint or refund if this occurs.
Q: What is the cost of printing my postcards?
A: Please refer to the pricing page on our website to view our pricing matrix.
Q: How do I place an order?
A: Once you created a user name and password on the register page, Step 1 would be to choose your product and design or upload your artwork. Step 2 would be to save your work and add to the shopping cart. Step 3 would be to Select your shipping method, Step4 would be to pay for the order by credit card on our secure website. It's as simple as that!
Q: I'm not finished designing my postcards, but have to leave my computer. Can I save the work I've already done?
A: Sure, just click "save" and your project will be saved. To find it, go to "my account" and "my saved projects."
Q: Can I make changes to my order?
A:Check your order history to be sure your cards haven't been printed. If not, you may then modify artwork, put your order on hold, change your shipping method or cancel your order. You may also change the quantity and other specifications.
Q: Do you provide proofs?
A: All proofs are viewed online and the colors are close to what will be printed, depending on your own monitor. You must have adobe acrobat to view the files.
Q: Can I re-order my postcards at another time?
A: In your order history, you can choose a previous order to add to the shopping cart.
Q: What kind of paper is used for my cards?
A: We use a 14-point stock with a semi-gloss finish for our postcards.
Q: Do you offer UV Coating?
A: Yes, you may choose to add UV coating when you place your order.
Q: If I use my own mailing list, what format should I use to upload it?
A:We accept .txt, .cvs or .xls files for variable data. You can use this feature as a method of writing cards for multiple people. The {Name} will appear in the heading of your card will be for addressing many individuals on your cards, we do not mail cards individually based on a mailing list.
Q: Is there anything special that the U.S. Post Office requires for mailing greeting cards?
A: All our cards come with envelopes. You will need to place the postage and the address or the address label on the the envelope of the card in order for it to get to the receipient.
Q: What if I have a problem after I've received my order?
A. ThankYouCards.com will work with you to solve any problems you have. If you have made a typographical error, we will reprint your cards at a 50% discount. This discount, however, does not apply to mailing services. If we miss our production deadline or if UPS delays your package then we will fully refund your shipping charges ($50 Maximum).